British Airways (BA) said its flights were returning to usual after passengers needed to experience delays, cancellations and long queues at London airports as the airline experienced its third major IT failure in two years.
Wednesday’s miseries are the latest in a series of problems at BA, which was fined $230 million in July for a vast customer information breach and is bracing for potential strikes in a pay row with its pilots.
BA, owned by International Airlines, apologized to clients for Wednesday’s disturbance and warned it might take time for orders to return to normal.
Over 60 flights to and from Heathrow and Gatwick had been canceled, and more than 100 were delayed, according to the departure boards at the two airports. The issues began when people tried to check-in for the first flights of the day and lasted for about 12 hours.
BA wouldn’t confirm how many people have been affected; however, stated it had faced a “systems problem” affecting check-in and flight departures at Heathrow, Gatwick and London City airports.
Some customers couldn’t check-in online, while others complained of being stuck on planes unable to take off for hours. Passengers from as far-off as Japan and India complained of delays.
Stuart Jackson, a photography business supervisor, said he was stuck on a grounded airplane at Heathrow and had missed his connecting flight, disturbing months of planning and wasting 1000’s of pounds.
The IT meltdown occurred as tens of 1000’s of people in Britain prepared to take off for summer holidays on what is likely one of the busiest weeks of this year for the nation’s airports.